Artificial Intelligence and Robots in the Service Encounter

Journal of Service Management Research, vol. 4, pp. 3–8

Abstract

Das Erstellen und Weitergeben von Kopien dieses PDFs ist nicht zulässig.

Authors 2

1. Stefanie Paluch Aachen Technology Marketing School of Business and Economics Professor for Ser-vice and Technology Marketing School of Business and Economics

   RWTH Aachen University · Hanken School of Economics

   Affiliation as printed

   Technology Marketing School of Business and Economics , RWTH Aachen University and Han- ken School of Economics , Helsinki , Finland

   Professor for Ser-vice and Technology Marketing School of Business and Economics, RWTH Aachen University and Han-ken School of Economics, Helsinki, Finland

2. Jochen Wirtz

   National University of Singapore

   Affiliation as printed

   Graduate Studies and

   Professor of Marketing at NUS Business School , National University of Singapore , Singapore

   Graduate Studies and Professor of Marketing at NUS Business School, National University of Singapore, Singapore