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39
Aachen papers (primary topic)
76
Further papers (secondary topic)
1.44k
Citations
39
Aachen authors
Papers per year
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Papers 39
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more
572citations -
Teaming up with robots: Analysing potential and challenges with healthcare workers and defining teamwork2025 Computers in Human Behavior Artificial Humans article Computer Science AI in Service Interactions Open access
Anna M. H. Abrams, Lena Plum, Astrid Marieke Rosenthal-Von Der Pütten
4citations -
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract2022 Developments in marketing science: proceedings of the Academy of Marketing Science conference-paper Computer Science AI in Service Interactions
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
3citations
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