Artificial Intelligence in Service

• I See That You Are Frustrated: An Analysis of Emotion Acknowledgment's Influence on Privacy Risk and Satisfaction

  2026 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  0

  citations
• Unintended consequences of service robots – Recent progress and future research directions

  2025 Journal of Business Research editorial Computer Science AI in Service Interactions

  13

  citations
• Beyond efficiency: Revisiting AI platforms, servitization and power relations from a critical perspective

  2025 International Journal of Production Economics article Business, Management and Accounting Service and Product Innovation Open access

  14

  citations
• Human-Robot Collaboration – Managing the Integration of Service Robots in the Frontline

  2023 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

  5

  citations
• Role of Risk on Employees’ Willingness to Collaborate with Artificial Intelligence and Its Impact on Wellbeing

  2023 Springer eBooks book-chapter Computer Science AI in Service Interactions

  3

  citations
• Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

  2023 Palgrave studies in marketing, organizations and society book-chapter Computer Science AI in Service Interactions

  3

  citations
• Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline

  2022 Springer eBooks book-chapter Computer Science AI in Service Interactions

  9

  citations
• “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  180

  citations
• Service robots, agency and embarrassing service encounters

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  227

  citations
• KI-basierte Beratungsleistungen – Ausgestaltungsformen, Herausforderungen und Implikationen

  2021 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

  2

  citations
• Do You Care What Robots Think? – Embarrassing Encounters with Service Robots

  2021 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

  0

  citations
• Artificial intelligence: neither Utopian nor apocalyptic impacts soon

  2020 Economics of Innovation and New Technology article Economics, Econometrics and Finance Labor market dynamics and wage inequality Open access

  71

  citations
• Smart Products: Conceptual Review, Synthesis, and Research Directions*

  2020 Journal of Product Innovation Management article Business, Management and Accounting Service and Product Innovation Open access

  198

  citations
• Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

  2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access

  573

  citations
• Service Robots and the Future of Services

  2020 Springer eBooks book-chapter Computer Science AI in Service Interactions

  46

  citations
• Artificial Intelligence and Robots in the Service Encounter

  2020 Journal of Service Management Research article Computer Science AI in Service Interactions Open access

  59

  citations
• Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

  2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  43

  citations

17 results