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You want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades2022 Journal of the Academy of Marketing Science article Business, Management and Accounting Customer Service Quality and Loyalty Open access
Janina Garbas, Sebastian Schubach, Martin Mende, Maura L. Scott, Jan H. Schumann
20citations -
Towards More Convenient Services: A Text Analytics Approach to Understanding Service Inconveniences in Digital Platforms0citations
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Stefanie Paluch 4,970 citations overall3 papers
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