May 22, 2025 article Open access Assertive or submissive? How consumers respond to different dominance patterns in smart voice-based service encounters Journal of service management DOI: 10.1108/josm-02-2024-0081 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 0 stored of 0 References 3 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Service robots, agency and embarrassing service encounters 2021 Journal of service management article Computer Science AI in Service Interactions Open access 227 citations Artificial Intelligence and Robots in the Service Encounter 2020 Journal of Service Management Research article Computer Science AI in Service Interactions Open access 59 citations Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps? 2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access 43 citations 3 results