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Journal of Consumer Behaviour
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Open access
Why Consumers Prefer Chatbots' Simulated Empathy: Revisiting the Empathy‐Honesty Trade‐Off
2026
Journal of Consumer Behaviour
article
Computer Science
AI in Service Interactions
Open access
Zi Ye
,
Feiteng Long
,
Lijuan Luo
6
citations
1 result
Most active Aachen authors
Zi Ye
127 citations overall
1 paper
Feiteng Long
54 citations overall
1 paper