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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more
573citations -
Development of a methodology for the derivation of technical requirements for (cyber-) physical product-service systems in service-oriented business models2024 Procedia CIRP article Business, Management and Accounting Service and Product Innovation Open access
Jonas Wirth, Marius Höding, Leon Hanselmann, Oliver Schöllhammer, Thomas Bauernhansl, Jörg Puchan
3citations -
What motivates users to report service‐related issues? A study on coproduction in a smart public service2023 Public Administration article Social Sciences Public Policy and Administration Research Open access
A. Paula Rodriguez Müller, Amandine Lerusse, Trui P. S. Steen, Steven Van de Walle
15citations -
Continuous value shaping: A boundary concept for innovating service innovation approaches2025 Electronic Markets article Business, Management and Accounting Service and Product Innovation Open access
Tilo Böhmann, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen, Andreas Boes, +17 more
5citations -
D5.4.1.1 Architecture and Interface Definition of the Simulation-as-a-Service Hub for Co-Simulation2026 Zenodo (CERN European Organization for Nuclear Research) article Decision Sciences Simulation Techniques and Applications Open access
Corinna Seiwerth, Mohamed Ibrahim, Nurbek Halikulov, Jan Sören Schwarz, Laura Fuentes Grau, Zhiyu Pan, +3 more
0citations -
D5.4.1.1 Architecture and Interface Definition of the Simulation-as-a-Service Hub for Co-Simulation2026 Zenodo (CERN European Organization for Nuclear Research) article Computer Science Modeling and Simulation Systems Open access
Corinna Seiwerth, Mohamed Ibrahim, Nurbek Halikulov, Jan Sören Schwarz, Laura Fuentes Grau, Zhiyu Pan, +3 more
0citations -
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract2022 Developments in marketing science: proceedings of the Academy of Marketing Science conference-paper Computer Science AI in Service Interactions
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
3citations -
Performance Assessment and Management in Service-Oriented Architectures for Automated Driving Systems2026 IEEE Open Journal of Intelligent Transportation Systems article Computer Science Advanced Software Engineering Methodologies Open access
Richard Schubert, Alexander Blödel, Julius Kahle, Raphael van Kempen, David Philipp Klüner, Philipp Pelcz, +10 more
0citations -
Towards Service Deployment and Composition in Industry 4.02021 IEEE International Conference on Emerging Technologies and Factory Automation (ETFA) conference-paper Computer Science Advanced Software Engineering Methodologies
Tarik Terzimehić, Kirill Dorofeev, Sebastian Bergemann, Alois Zoitl, Sebastian Voß
7citations -
A SERVICE-DOMINANT LOGIC FOR DIGITAL TRANSFORMATION RESEARCH AND PRACTICE: SYSTEMATIC REVIEW, RESEARCH AGENDA, AND IMPLEMENTATION ROADMAP2025 International Journal of Innovation Management review Business, Management and Accounting Service and Product Innovation
Susan Stead, David Antons, Christoph F. Breidbach, Leona Brust, Patrick Cichy, Torsten Oliver Salge
7citations