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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more
573citations -
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract2022 Developments in marketing science: proceedings of the Academy of Marketing Science conference-paper Computer Science AI in Service Interactions
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
3citations -
Special Session: Rise of the Service Robots: Exploring Consumer Acceptance: An Abstract2020 Developments in marketing science: proceedings of the Academy of Marketing Science conference-paper Computer Science AI in Service Interactions
Stefanie Paluch, Thorsten Gruber, Werner H. Kunz, Jochen Wirtz, Vinh Nhat Lu, Paul G. Patterson, +1 more
1citations