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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more
573citations -
D5.4.1.1 Architecture and Interface Definition of the Simulation-as-a-Service Hub for Co-Simulation2026 Zenodo (CERN European Organization for Nuclear Research) article Computer Science Modeling and Simulation Systems Open access
Corinna Seiwerth, Mohamed Ibrahim, Nurbek Halikulov, Jan Sören Schwarz, Laura Fuentes Grau, Zhiyu Pan, +3 more
0citations -
Will Robots Judge Me? Examining Consumer-Service Robots Interactions in Embarrassing Service Encounters: An Abstract2022 Developments in marketing science: proceedings of the Academy of Marketing Science conference-paper Computer Science AI in Service Interactions
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
3citations -
Performance Assessment and Management in Service-Oriented Architectures for Automated Driving Systems2026 IEEE Open Journal of Intelligent Transportation Systems article Computer Science Advanced Software Engineering Methodologies Open access
Richard Schubert, Alexander Blödel, Julius Kahle, Raphael van Kempen, David Philipp Klüner, Philipp Pelcz, +10 more
0citations -
Towards Service Deployment and Composition in Industry 4.02021 IEEE International Conference on Emerging Technologies and Factory Automation (ETFA) conference-paper Computer Science Advanced Software Engineering Methodologies
Tarik Terzimehić, Kirill Dorofeev, Sebastian Bergemann, Alois Zoitl, Sebastian Voß
7citations -
Computation–Accuracy Trade-Off in Service-Oriented Model-Based Control2026 IEEE International Conference on Mobility, Operations, Services and Technologies (MOST) conference-paper Computer Science Advanced Software Engineering Methodologies
Hazem Ibrahim, Julius Beerwerth, Lorenz Dörschel, Bassam Alrifaee
0citations -
InterFlex WP3 data set_ SGAM diagrams_interface data base_service identification2020 Zenodo (CERN European Organization for Nuclear Research) dataset Computer Science Service-Oriented Architecture and Web Services Open access
Amir Ahmadifar, Friederich Kupzog, Jawad Kazmi, Mirko Ginocchi, Sergio Potenciano Menci, Fabien Berthome
0citations -
Distributed Service Choreography Framework for Interoperability Among Prosumers and Electric Power System2023 IEEE Access article Computer Science Service-Oriented Architecture and Web Services Open access
Petri Kannisto, Erdem Gümrükcü, Ferdinanda Ponci, Antonello Monti, Sami Repo, David Hästbacka
8citations -
A cloud-based service-oriented architecture to unlock smart energy services2021 Energy Informatics article Computer Science Service-Oriented Architecture and Web Services Open access
Maliheh Haghgoo, Alberto Dognini, Thomas Storek, Radu Plămănescu, Ulrike Rahe, Ștefan Gheorghe, +3 more
17citations -
Service Readiness Levels (SRL): Assessing the maturity of socio-technical services in research data infrastructures2026 Zenodo (CERN European Organization for Nuclear Research) article Computer Science Research Data Management Practices Open access
Susanne Arndt, Anette Ganske, Cordula S. Hege, Antje Manske, Christian Schäfer-Neth, Lisa Schwier, +2 more
0citations