More Human, Less Bot: How Anthropomorphism Impacts User Experience in Customer Support Chatbots

Lecture notes in computer science, pp. 147–158

Authors 2

1. Natalia Amat‐Lefort corresponding Aachen

   Leiden University

   Affiliation as printed

   Leiden Institute of Advanced Computer Science. Leiden University, Einsteinweg 55, 2333 CC, Leiden, The Netherlands

2. Christiaan van Driel Aachen

   Leiden University

   Affiliation as printed

   Leiden Institute of Advanced Computer Science. Leiden University, Einsteinweg 55, 2333 CC, Leiden, The Netherlands