January 01, 2020 conference-paper Open access An Overview of Chatbot Technology IFIP advances in information and communication technology DOI: 10.1007/978-3-030-49186-4_31 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 3 stored of 1,007 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access More Human, Less Bot: How Anthropomorphism Impacts User Experience in Customer Support Chatbots 2025 Lecture notes in computer science conference-paper Computer Science AI in Service Interactions 1 citations Towards a Conversational Ethics of Large Language Models 2024 American Philosophical Quarterly article Social Sciences Ethics and Social Impacts of AI 5 citations HAICO: A Monitoring and Transaction Chatbot for Distributed Analytics Workflows 2023 IEEE International Conference on Web Services (ICWS) conference-paper Computer Science Usability and User Interface Design 0 citations 3 results References 0