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Papers matching “service robots” 11

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“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots
2021 Journal of service management article Computer Science AI in Service Interactions Open access

Stefanie Paluch, Sven Tuzovic, Heiko F. Holz, Alexander Kies, Moritz Jörling

180

citations
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more

573

citations
Service robots, agency and embarrassing service encounters
2021 Journal of service management article Computer Science AI in Service Interactions Open access

Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz

227

citations
Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, +1 more

43

citations
Service Robots, Agency, and Embarrassing Service Encounters
2021 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz

9

citations
Metaperception benefits of service robots in uncomfortable service encounters
2024 Tourism Management article Computer Science AI in Service Interactions Open access

Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz

65

citations
Artificial Intelligence and Robots in the Service Encounter
2020 Journal of Service Management Research article Computer Science AI in Service Interactions Open access

Stefanie Paluch, Jochen Wirtz

59

citations
The Robot and I: The Rise of Hybrid ServiceTeams
2022 NIM Marketing Intelligence Review article Computer Science AI in Service Interactions Open access

Jochen Wirtz, Stefanie Paluch, Werner H. Kunz

4

citations
Application Management in C-ITS: Orchestrating Demand-Driven Deployments and Reconfigurations
2025 IEEE International Conference on Intelligent Transportation Systems (ITSC) conference-paper Computer Science Cloud Computing and Resource Management Open access

Lukas Zanger, Bastian Lampe, Lennart Reiher, Lutz Eckstein

0

citations
DiSSCo's Vision Applied: (Re-)connecting Fragmented Specimen Data through FAIR Digital Objects
2026 conference-abstract Computer Science Research Data Management Practices Open access

Wouter Addink, Sharif Islam

0

citations
Toward ubiquitous surgical assistance services via private 5G infrastructure
2026 International Journal of Computer Assisted Radiology and Surgery article Computer Science IoT and Edge/Fog Computing Open access

Philipp Schollmaier, Benjamin Hohlmann, Noah Wickel, Ha Uyen Nguyen, Okan Yılmaz, Alisa Kovler, +4 more

0

citations

11 results