July 02, 2026 article From interaction to impact: developing the AI touchpoint experience scale International Journal of Contemporary Hospitality Management DOI: 10.1108/ijchm-09-2025-1442 OpenAlex Authors 0 Author list not loaded yet. Cited by 0 stored of 0 References 1 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Eliminating customer experience pain points in complex customer journeys through smart service solutions 2023 Psychology and Marketing article Business, Management and Accounting Customer Service Quality and Loyalty Open access 30 citations 1 result