University’s Core Business - How digitalization, cooperation, and cloud effect IT’s value proposition and metrics

EPiC series in computing, vol. 78, pp. 41–32

Abstract

Until now, IT departments run a multitude of systems and components in order to offer services to their University’s users. Nowadays, many of the same IT departments find themselves also in the role of a broker between their users and services obtained from community cloud or public cloud providers. In such an environment, it’s inevitable to complement traditional IT metrics by metrics that are aligned to the users’ needs in order to measure the contribution of IT.

Authors 3

1. Thomas Eifert Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   RWTH Aachen University , IT Center , Seffenter Weg 23 , 52074 Aachen , Germany

   RWTH Aachen University, IT Center, Seffenter Weg 23, 52074 Aachen, Germany

2. Denise Dittrich Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   RWTH Aachen University , IT Center , Seffenter Weg 23 , 52074 Aachen , Germany

   RWTH Aachen University, IT Center, Seffenter Weg 23, 52074 Aachen, Germany

3. Aylin Gündogan Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   RWTH Aachen University , IT Center , Seffenter Weg 23 , 52074 Aachen , Germany

   RWTH Aachen University, IT Center, Seffenter Weg 23, 52074 Aachen, Germany