New roles – new structures? How collaboration and multi sourcing affects central IT

EPiC series in computing, vol. 105, pp. 31–22

Abstract

The way to provide IT services in Higher Education Institutions (HEIs) is undergoing transformation. In addition to locally provided services, we now see emerging new structures involving collaborative services, community cloud and commercial cloud offerings. This development cannot leave local IT unaffected. To the contrary, local IT has to develop to keep its role as a valuable provider to the local users in research, teaching, and administration. In our work, we developed structures to enable local IT to cope with these changes in demands and boundary conditions.

Authors 3

1. Denise Dittrich Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   IT Center , RWTH Aachen University , Germany

   IT Center, RWTH Aachen University, Germany

2. Thomas Eifert Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   IT Center , RWTH Aachen University , Germany

   IT Center, RWTH Aachen University, Germany

3. Melanie Moritz Aachen IT centre

   RWTH Aachen University

   Affiliation as printed

   IT Center , RWTH Aachen University , Germany

   IT Center, RWTH Aachen University, Germany