May 19, 2020 article Transforming the Customer Experience through New Technologies Journal of Interactive Marketing DOI: 10.1016/j.intmar.2020.04.001 OpenAlex Authors 0 Author list not loaded yet. Cited by 3 stored of 1,048 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Beyond efficiency: Revisiting AI platforms, servitization and power relations from a critical perspective 2025 International Journal of Production Economics article Business, Management and Accounting Service and Product Innovation Open access 14 citations Eliminating customer experience pain points in complex customer journeys through smart service solutions 2023 Psychology and Marketing article Business, Management and Accounting Customer Service Quality and Loyalty Open access 30 citations Human-Robot Collaboration – Managing the Integration of Service Robots in the Frontline 2023 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions 5 citations 3 results References 0