November 03, 2016 article Open access Improving service quality through customer journey analysis Journal of Service Theory and Practice DOI: 10.1108/jstp-05-2015-0111 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 4 stored of 268 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Influence of Artificial Intelligence on Customer Journeys Using the Example of Intelligent Parking 2024 Springer eBooks book-chapter Computer Science AI in Service Interactions 1 citations Eliminating customer experience pain points in complex customer journeys through smart service solutions 2023 Psychology and Marketing article Business, Management and Accounting Customer Service Quality and Loyalty Open access 30 citations VAST: a practical validation framework for e-assessment solutions 2023 Information Systems and e-Business Management article Computer Science Educational Technology and Assessment Open access 3 citations Digitaler Schatten der Kundeninteraktionen produzierender Unternehmen 2023 Forum Dienstleistungsmanagement book-chapter Business, Management and Accounting Corporate Governance and Management 1 citations 4 results References 0