Cops, Teachers, Counselors

• Crossing boundaries at the frontline: examining the link between red tape, leadership and boundary-spanning behaviour

  2026 Public Management Review article Social Sciences Public Policy and Administration Research Open access

  0

  citations
• Between breaking and restoring boundaries: conceptualizing responsiveness in street-level decision-making

  2025 Journal of Public Administration Research and Theory article Social Sciences Public Policy and Administration Research Open access

  2

  citations
• Breaking the rules, but for whom? How client characteristics affect frontline professionals’ prosocial rule-breaking behavior

  2025 Journal of Public Administration Research and Theory article Social Sciences Public Policy and Administration Research Open access

  6

  citations
• Enabling street-level work: minimal structures for customized social services

  2024 Public Management Review article Social Sciences Public Policy and Administration Research Open access

  7

  citations
• Abductive analysis in qualitative research

  2024 Public Administration Review article Social Sciences Qualitative Research Methods and Applications Open access

  161

  citations
• Active representation and equal treatment: The influence of bureaucrats' social background on discrimination

  2024 Social Policy and Administration article Social Sciences Names, Identity, and Discrimination Research Open access

  8

  citations
• Creating public value in frontline teams: an empirical exploration of shared leadership behaviour by frontline officials

  2024 Public Management Review article Social Sciences Public Policy and Administration Research Open access

  11

  citations
• Creating Societal Value at the Frontline of Public Service Delivery

  2024 Springer eBooks book-chapter Social Sciences Public Policy and Administration Research

  0

  citations
• Rebel with a cause: The effects of leadership encouragement and psychological safety on professionals' prosocial r ulebreaking behavior

  2023 Public Administration article Business, Management and Accounting Job Satisfaction and Organizational Behavior Open access

  18

  citations
• An empirical conceptualization of front line enablement by performance management

  2023 Public Management Review article Social Sciences Public Policy and Administration Research Open access

  17

  citations
• The Performance and Development of Deliberative Routines: A Practice-Based Ethnographic Study

  2023 Journal of Public Administration Research and Theory article Social Sciences Public Policy and Administration Research Open access

  12

  citations
• ‘Just like I thought’: Street‐level bureaucrats trust AI recommendations if they confirm their professional judgment

  2023 Public Administration Review article Social Sciences Ethics and Social Impacts of AI Open access

  119

  citations
• Administrative Errors and Race: Can Technology Mitigate Inequitable Administrative Outcomes?

  2022 Journal of Public Administration Research and Theory article Social Sciences Public Policy and Administration Research

  34

  citations
• Automation and discretion: explaining the effect of automation on how street-level bureaucrats enforce

  2021 Public Management Review article Social Sciences Public Policy and Administration Research Open access

  131

  citations
• Rationale and process transparency do not reduce perceived red tape: evidence from a survey experiment

  2020 International Review of Administrative Sciences article Social Sciences Public Policy and Administration Research Open access

  18

  citations
• Being Consistent Matters: Experimental Evidence on the Effect of Rule Consistency on Citizen Red Tape

  2020 The American Review of Public Administration article Social Sciences Public Policy and Administration Research Open access

  21

  citations

16 results