March 01, 1993 article Interpersonal Expectations, Expectancy Violations, and Emotional Communication Journal of Language and Social Psychology DOI: 10.1177/0261927x93121003 OpenAlex Authors 0 Author list not loaded yet. Cited by 2 stored of 1,089 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Why Consumers Prefer Chatbots' Simulated Empathy: Revisiting the Empathy‐Honesty Trade‐Off 2026 Journal of Consumer Behaviour article Computer Science AI in Service Interactions Open access 7 citations Awe arises in reaction to exceeded rather than disconfirmed expectancies. 2021 Emotion article Neuroscience Aesthetic Perception and Analysis Open access 18 citations 2 results References 0