October 11, 2012 article Transformative service research: An agenda for the future Journal of Business Research DOI: 10.1016/j.jbusres.2012.08.013 OpenAlex Authors 0 Author list not loaded yet. Cited by 5 stored of 991 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Generation-bridging experiences in third places: a call to action for transformative service scholars 2025 Journal of Services Marketing article Business, Management and Accounting Service and Product Innovation Open access 2 citations Continuous value shaping: A boundary concept for innovating service innovation approaches 2025 Electronic Markets article Business, Management and Accounting Service and Product Innovation Open access 5 citations “Keep the Space”: Influence of Perceived Space on Wellbeing in Restaurants During Coronavirus 2022 Springer eBooks book-chapter Economics, Econometrics and Finance COVID-19 Pandemic Impacts 0 citations To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era 2021 International Journal of Hospitality Management article Business, Management and Accounting Customer Service Quality and Loyalty Open access 73 citations Unraveling customer experiences in a new servicescape: an ethnographic schema elicitation technique (ESET) 2020 Journal of service management article Business, Management and Accounting Consumer Retail Behavior Studies 12 citations 5 results References 0