January 01, 1988 article Open access SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality Zenodo (CERN European Organization for Nuclear Research) DOI: 10.5281/zenodo.14579729 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 3 stored of 21,156 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Pilgrims’ Satisfaction with Metro Operations during Hajj 2022 SSRN Electronic Journal preprint Social Sciences Transportation Planning and Optimization Open access 1 citations Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? 2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access 573 citations Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps? 2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access 43 citations 3 results References 0