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Topic: AI in Service Interactions ×

Open access only Cited by patents (Lens) Include non-Aachen papers (citing/cited)

Papers in AI in Service Interactions 4

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Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships
2023 Journal of Retailing article Computer Science AI in Service Interactions Open access

Benjamin von Walter, Daniel Wentzel, Stefan Raff

11

citations
Human-Robot Collaboration – Managing the Integration of Service Robots in the Frontline
2023 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

Sven Tuzovic, Stefanie Paluch

5

citations
Role of Risk on Employees’ Willingness to Collaborate with Artificial Intelligence and Its Impact on Wellbeing
2023 Springer eBooks book-chapter Computer Science AI in Service Interactions

Stefanie Paluch, Thomas Wittkop

3

citations
Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing
2023 Palgrave studies in marketing, organizations and society book-chapter Computer Science AI in Service Interactions

Werner H. Kunz, Jochen Wirtz, Stefanie Paluch

3

citations

4 results