Exploring Human Trust in Software Robots for Robotic Process Automation
Business & Information Systems Engineering
Abstract
Abstract This vision paper provides a comprehensive perspective of human trust in software robots used in Robotic Process Automation (RPA) and the associated challenges in establishing RPA systems that foster trust within hybrid workforces of software robots and human employees. Although the increasing technological sophistication of RPA systems enhances the autonomy of software robots, there is no framework for conceptualizing trust in software robots and its impact on human-technology collaboration. This lack of attention could contribute to serious issues remaining unnoticed, as for example the emerging re-manualization phenomenon, wherein tasks revert to manual execution due to a lack of trust in software robots. To address this research gap, this paper proposes a conceptual framework for human-software robot trust in RPA. In addition, the paper discusses five relevant research challenges that need to be tackled to enable a new wave of trusted software robots.
Authors 27
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Universitas Mercatorum, Rome, Italy
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Sapienza University of Rome, Rome, Italy
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Sapienza University of Rome, Rome, Italy
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Andrea Marrella corresponding
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Sapienza University of Rome, Rome, Italy
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University of Mannheim, Mannheim, Germany
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Link Campus University, Rome, Italy
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University of Gothenburg, Gothenburg, Sweden
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Technische Hochschule Ingolstadt
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Technical University Ingolstadt of Applied Sciences, Ingolstadt, Germany
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Christian Czarnecki Aachen
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FH Aachen - University of Applied Sciences, Aachen, Germany
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University of Seville, Seville, Spain
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Universidad de la República de Uruguay
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University of the Republic, Montevideo, Uruguay
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University of Seville, Seville, Spain
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Paris Lodron University of Salzburg, Salzburg, Austria
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Technical University of Dortmund, Dortmund, Germany
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University of Seville, Seville, Spain
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University of Padova, Padua, Italy
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University of Seville, Seville, Spain
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University of Lodz, Lodz, Poland
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University of Duisburg-Essen, Essen, Germany
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Utrecht University, Utrecht, The Netherlands
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University of Seville, Seville, Spain
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Queensland University of Technology
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Queensland University of Technology, Brisbane, Australia
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Universidade Federal do Estado do Rio de Janeiro
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Federal University of the State of Rio de Janeiro, Rio de Janeiro, Brazil
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University of Lincoln, Lincoln, UK
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University of Haifa, Haifa, Israel
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University of St. Gallen, St. Gallen, Switzerland
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University of Southampton, Southampton, UK
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