November 26, 2025 article Open access Artificial intelligence and work design: implications for frontline service employees and future research Journal of service management DOI: 10.1108/josm-12-2024-0535 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 8 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Workforce 2.0: When HR Meets AI—Managing Humans, Robots, and Algorithms in a Human–AI Enterprise 2026 Springer eBooks reference-entry Computer Science AI in Service Interactions 0 citations 1 result References 0