January 01, 2024 preprint Open access Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees SSRN Electronic Journal DOI: 10.2139/ssrn.4862940 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 0 stored of 4 References 1 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Augmenting human innovation teams with artificial intelligence: Exploring transformer‐based language models 2023 Journal of Product Innovation Management article Computer Science Artificial Intelligence Applications Open access 440 citations 1 result