April 23, 2022 article Employee-(ro)bot collaboration in service: an interdependence perspective Journal of service management DOI: 10.1108/josm-06-2021-0232 OpenAlex Authors 0 Author list not loaded yet. Cited by 2 stored of 77 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Workforce 2.0: When HR Meets AI—Managing Humans, Robots, and Algorithms in a Human–AI Enterprise 2026 Springer eBooks reference-entry Computer Science AI in Service Interactions 0 citations Human-Robot Collaboration – Managing the Integration of Service Robots in the Frontline 2023 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions 5 citations 2 results References 1 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? 2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access 573 citations 1 result