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March 31, 2021 article Open access Aachen paper

A dynamic prioritization policy for the callback option in a call center

Flexible Services and Manufacturing Journal, vol. 34, pp. 40–64

DOI: 10.1007/s10696-021-09413-y Full text (OA) OpenAlex

Authors 2

  1. Barış Balciog̃lu corresponding

    Sabancı Üniversitesi

    Affiliation as printed

    Faculty of Engineering and Natural Sciences, Sabancı University, Orhanlı-Tuzla, 34956, Istanbul, Turkey

  2. Odysseas Kanavetas Aachen Mathematical Institute

    Leiden University

    Affiliation as printed

    Mathematical Institute, Leiden University, Niels Bohrweg 1, 2333 CA, Leiden, The Netherlands

Cited by 2 stored of 2

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References 21