May 06, 2020 article Open access Front-office multitasking between service encounters and back-office tasks European Journal of Operational Research DOI: 10.1016/j.ejor.2020.04.048 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 10 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access A dynamic prioritization policy for the callback option in a call center 2021 Flexible Services and Manufacturing Journal article Business, Management and Accounting Advanced Queuing Theory Analysis Open access 2 citations 1 result References 0