Algorithm aversion: People erroneously avoid algorithms after seeing them err.

• Workforce 2.0: When HR Meets AI—Managing Humans, Robots, and Algorithms in a Human–AI Enterprise

  2026 Springer eBooks reference-entry Computer Science AI in Service Interactions

  0

  citations
• Bureaucratic accountability: enabler or barrier for algorithm use?

  2025 Policy Design and Practice article Social Sciences E-Government and Public Services Open access

  2

  citations
• Complexity, understandability, and compatibility: A comparative study of AI advisory systems for National Security

  2025 Government Information Quarterly article Social Sciences E-Government and Public Services Open access

  0

  citations
• Algorithm appreciation or aversion: the effects of accuracy disclosure on users' reliance on algorithmic suggestions

  2025 Behaviour and Information Technology article Psychology Human-Automation Interaction and Safety Open access

  6

  citations
• Privacy-Friendly and Trustworthy Technology for Society

  2025 Digital Society article Social Sciences Privacy, Security, and Data Protection Open access

  4

  citations
• Michael is better than Mehmet: exploring the perils of algorithmic biases and selective adherence to advice from automated decision support systems in hiring

  2024 Frontiers in Psychology article Social Sciences Ethics and Social Impacts of AI Open access

  15

  citations
• “In Design and Humans we Trust“? – Drivers of Trust and Advice Discounting for Robo Advice

  2024 SSRN Electronic Journal preprint Decision Sciences Decision-Making and Behavioral Economics Open access

  1

  citations
• The Wade Test: Generative AI and a CEO Bot

  2024 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  1

  citations
• The Wade Test: Generative AI and a CEO bot

  2024 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  0

  citations
• Recent trends in the digitalization of finance and accounting

  2023 Journal of Business Economics article Economics, Econometrics and Finance Digital Transformation in Financial Services Open access

  13

  citations
• Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships

  2023 Journal of Retailing article Computer Science AI in Service Interactions Open access

  11

  citations
• “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  180

  citations
• Preventing Discrepancies Between Indicated Algorithmic Certainty and Actual Performance: An Experimental Solution

  2021 Communications in computer and information science conference-paper Psychology Human-Automation Interaction and Safety

  1

  citations
• Overtrusting robots: Setting a research agenda to mitigate overtrust in automation

  2021 Paladyn Journal of Behavioral Robotics article Psychology Social Robot Interaction and HRI Open access

  80

  citations
• KI-basierte Beratungsleistungen – Ausgestaltungsformen, Herausforderungen und Implikationen

  2021 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

  2

  citations
• When Imprecision Improves Advice: Disclosing Algorithmic Error Probability to Increase Advice Taking from Algorithms

  2020 Communications in computer and information science conference-paper Psychology Human-Automation Interaction and Safety

  1

  citations

16 results