Human-Centered Gamification Framework for Manufacturing Systems

Procedia CIRP, vol. 93, pp. 670–675

Abstract

While bringing new opportunities, the Industry 4.0 movement also imposes new challenges to the manufacturing industry and all its stakeholders. In this competitive environment, a skilled and engaged workforce is a key to success. Gamification can generate valuable feedbacks for improving employees’ engagement and performance. Currently, Gamification in workspaces focuses on computer-based assignments and training, while tasks that require manual labor are rarely considered. This research provides an overview of Enterprise Gamification approaches and evaluates the challenges. Based on that, a skill-based Gamification framework for manual tasks is proposed, and a case study in the Industry 4.0 model factory is shown.

Authors 5

1. Jessica Ulmer corresponding Aachen

   FH Aachen

   Affiliation as printed

   FH Aachen University of Applied Sciences, Goethestrasse 1, Aachen 52064

2. Sebastian Braun Aachen

   FH Aachen

   Affiliation as printed

   FH Aachen University of Applied Sciences, Goethestrasse 1, Aachen 52064

3. Chi‐Tsun Cheng

   RMIT University

   Affiliation as printed

   RMIT University, 124 La Trobe Street, Melbourne VIC 3000, Australia

4. Steve Dowey

   RMIT University

   Affiliation as printed

   RMIT University, 124 La Trobe Street, Melbourne VIC 3000, Australia

5. Jörg F. Wollert Aachen

   FH Aachen

   Affiliation as printed

   FH Aachen University of Applied Sciences, Goethestrasse 1, Aachen 52064