Your customer’s digital shadow – Objectification of human perception by a multisensory measurement system

Procedia CIRP, vol. 93, pp. 1370–1375

Abstract

This paper provides an approach for modeling a customer’s perception of product surfaces using a multisensory measuring system, which fuses multiple sensor data. The multisensory measuring system objectifies customers’ perception by fusing haptic, optical and acoustic sensors according to the human stimulus processing chain. A model for customers’ perceived quality is a part of the customer’s digital shadow, which introduces human factors to product development. This paper shows the development of the multisensory measuring system, the data acquisition and the fusion of the different data formats in order to create a major part of the digital shadow of the customer.

Authors 4

1. Lars C. Gussen corresponding Aachen Laboratory for Machine Tools and Production Engineering (WZL)

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering (WZL), RWTH Aachen University, Aachen, Germany

2. Max Ellerich Aachen Laboratory for Machine Tools and Production Engineering (WZL)

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering (WZL), RWTH Aachen University, Aachen, Germany

3. Robert Heinrich Schmitt Aachen Laboratory for Machine Tools and Production Engineering (WZL)

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering (WZL), RWTH Aachen University, Aachen, Germany

4. Nikola Viktorov Aachen Laboratory for Machine Tools and Production Engineering (WZL)

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering (WZL), RWTH Aachen University, Aachen, Germany