June 02, 2020 article Open access Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature Journal of Service Research DOI: 10.1177/1094670520928390 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 3 stored of 454 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Generation-bridging experiences in third places: a call to action for transformative service scholars 2025 Journal of Services Marketing article Business, Management and Accounting Service and Product Innovation Open access 2 citations Eliminating customer experience pain points in complex customer journeys through smart service solutions 2023 Psychology and Marketing article Business, Management and Accounting Customer Service Quality and Loyalty Open access 30 citations It is Really Not a Game: An Integrative Review of Gamification for Service Research 2022 Journal of Service Research article Psychology Educational Games and Gamification Open access 87 citations 3 results References 0