Corporate digital responsibility

• Unintended consequences of service robots – Recent progress and future research directions

  2025 Journal of Business Research editorial Computer Science AI in Service Interactions

  13

  citations
• How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda

  2025 Journal of Business Research article Business, Management and Accounting Service and Product Innovation Open access

  20

  citations
• How Users Assess Privacy Risks in the Internet of Things: The Role of Framing, Comparing, and Educating

  2024 Business & Society article Social Sciences Privacy, Security, and Data Protection Open access

  5

  citations
• How can corporate digital responsibility ( CDR ) be measured in line with corporate social responsibility ( CSR )? A new theoretical approach in construction 4.0

  2024 Sustainable Development article Business, Management and Accounting Corporate Social Responsibility and Sustainability Open access

  31

  citations
• Innovation Empowerment in Construction 4.0 by the Corporate Digital Responsibility (CDR)—Approach. A New Field of Scientific Research for the Digital Breakthrough

  2023 Journal of Architectural Environment & Structural Engineering Research article Engineering BIM and Construction Integration Open access

  5

  citations
• Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

  2023 Palgrave studies in marketing, organizations and society book-chapter Computer Science AI in Service Interactions

  3

  citations
• The Robot and I: The Rise of Hybrid ServiceTeams

  2022 NIM Marketing Intelligence Review article Computer Science AI in Service Interactions Open access

  4

  citations
• Corporate Digital Responsibility

  2022 Business & Information Systems Engineering article Social Sciences Ethics and Social Impacts of AI Open access

  93

  citations
• Data responsibility, corporate social responsibility, and corporate digital responsibility

  2022 Data & Policy article Social Sciences Ethics and Social Impacts of AI Open access

  76

  citations
• Service robots, agency and embarrassing service encounters

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  227

  citations
• Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

  2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access

  573

  citations
• Service Robots and the Future of Services

  2020 Springer eBooks book-chapter Computer Science AI in Service Interactions

  46

  citations
• Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

  2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  43

  citations

13 results