July 23, 2019 article Open access Trust in humanoid robots: implications for services marketing Journal of Services Marketing DOI: 10.1108/jsm-01-2018-0045 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 6 stored of 530 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Metaperception benefits of service robots in uncomfortable service encounters 2024 Tourism Management article Computer Science AI in Service Interactions Open access 65 citations Service robots, agency and embarrassing service encounters 2021 Journal of service management article Computer Science AI in Service Interactions Open access 227 citations How context and design shape human-robot trust and attributions 2020 Paladyn Journal of Behavioral Robotics article Psychology Social Robot Interaction and HRI Open access 35 citations Mechanisms and Consequences of Anthropomorphizing Autonomous Products 2020 Schmalenbach Business Review article Computer Science AI in Service Interactions Open access 12 citations Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? 2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access 573 citations Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps? 2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access 43 citations 6 results References 0