June 20, 2018 article Contemplating museums’ service failure: Extracting the service quality dimensions of museums from negative on-line reviews Tourism Management DOI: 10.1016/j.tourman.2018.06.020 OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 188 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Towards transparent decision-making processes within museums: Case study of Museu Nacional d′Art de Catalunya (MNAC) 2024 Evaluation and Program Planning article Arts and Humanities Museums and Cultural Heritage Open access 2 citations 1 result References 0