Domo Arigato Mr. Roboto

• The Telephone AI Paradox: How Voice Agents Can Help Counter Unwanted Telemarketing Through Role-Based Automation, Transparency, and Governance

  2026 Future Internet article Computer Science AI in Service Interactions Open access

  0

  citations
• I See That You Are Frustrated: An Analysis of Emotion Acknowledgment's Influence on Privacy Risk and Satisfaction

  2026 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  0

  citations
• Should service firms introduce algorithmic advice to their existing customers? The moderating effect of service relationships

  2023 Journal of Retailing article Computer Science AI in Service Interactions Open access

  11

  citations
• Role of Risk on Employees’ Willingness to Collaborate with Artificial Intelligence and Its Impact on Wellbeing

  2023 Springer eBooks book-chapter Computer Science AI in Service Interactions

  3

  citations
• Intelligent Automation, Service Robots, and AI – the Service Revolution is in Full Swing

  2023 Palgrave studies in marketing, organizations and society book-chapter Computer Science AI in Service Interactions

  3

  citations
• Toward a New Service Reality: Human–Robot Collaboration at the Service Frontline

  2022 Springer eBooks book-chapter Computer Science AI in Service Interactions

  9

  citations
• “My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  180

  citations
• Service robots, agency and embarrassing service encounters

  2021 Journal of service management article Computer Science AI in Service Interactions Open access

  227

  citations
• KI-basierte Beratungsleistungen – Ausgestaltungsformen, Herausforderungen und Implikationen

  2021 Forum Dienstleistungsmanagement book-chapter Computer Science AI in Service Interactions

  2

  citations
• Smart Products: Conceptual Review, Synthesis, and Research Directions*

  2020 Journal of Product Innovation Management article Business, Management and Accounting Service and Product Innovation Open access

  198

  citations
• Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

  2020 Journal of Service Theory and Practice article Computer Science AI in Service Interactions Open access

  573

  citations
• Service Robots and the Future of Services

  2020 Springer eBooks book-chapter Computer Science AI in Service Interactions

  46

  citations
• Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?

  2020 SSRN Electronic Journal preprint Computer Science AI in Service Interactions Open access

  43

  citations

13 results