June 11, 2012 article High Tech and High Touch Journal of Service Research DOI: 10.1177/1094670512448413 OpenAlex Authors 0 Author list not loaded yet. Cited by 3 stored of 335 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Using a digital twin and smart services to enable automatic generation of context-sensitive instructions 2025 Journal of Manufacturing Systems article Engineering Digital Transformation in Industry Open access 2 citations Risikofaktor Smart Service? Analyse und Verortung von Risikowahrnehmungen und -strategien bei Geschäftskunden 2022 Forum Dienstleistungsmanagement book-chapter Business, Management and Accounting Customer Service Quality and Loyalty 1 citations Trends und Entwicklungen 2020 Springer eBooks book-chapter Business, Management and Accounting Service and Product Innovation 0 citations 3 results References 0