March 29, 2011 article Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting Journal of Service Research DOI: 10.1177/1094670511401901 OpenAlex Authors 0 Author list not loaded yet. Cited by 4 stored of 683 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Generation-bridging experiences in third places: a call to action for transformative service scholars 2025 Journal of Services Marketing article Business, Management and Accounting Service and Product Innovation Open access 2 citations Artificial intelligence in acute care: A systematic review, conceptual synthesis, and research agenda 2024 Technological Forecasting and Social Change review Medicine Artificial Intelligence in Healthcare and Education Open access 27 citations Eliminating customer experience pain points in complex customer journeys through smart service solutions 2023 Psychology and Marketing article Business, Management and Accounting Customer Service Quality and Loyalty Open access 30 citations Digitale Transformation durch die Entwicklung datenbasierter Dienstleistungen – Erforschung von Transformationsmustern und Merkmalen datenbasierter Dienstleistungen für die Ableitung des Smart Service Engineerings als Handlungsleitfaden für Unternehmen 2020 Springer eBooks book-chapter Business, Management and Accounting Service and Product Innovation 4 citations 4 results References 0