January 01, 1990 article A Framework for Relating Waiting Time and Customer Satisfaction in a Service Operation Journal of Services Marketing DOI: 10.1108/eum0000000002506 OpenAlex Authors 0 Author list not loaded yet. Cited by 2 stored of 222 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Pilgrims’ satisfaction with metro operations during Hajj 2023 Public Transport article Social Sciences Transportation Planning and Optimization Open access 3 citations Pilgrims’ Satisfaction with Metro Operations during Hajj 2022 SSRN Electronic Journal preprint Social Sciences Transportation Planning and Optimization Open access 1 citations 2 results References 0