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Papers in Public Relations and Crisis Communication 37

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Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics
2020 Journal of Health Communication article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong

63

citations
Guiding or Following the Crowd? Strategic Communication as Reputational and Regulatory Strategy
2021 Journal of Public Administration Research and Theory article Social Sciences Public Relations and Crisis Communication Open access

Moritz Müller, Caelesta Braun

51

citations
Data Breaches and Effective Crisis Communication: A Comparative Analysis of Corporate Reputational Crises
2021 Corporate Reputation Review article Social Sciences Public Relations and Crisis Communication Open access

Sanneke Kuipers, Michael Schonheit

43

citations
Clean diesel and dirty scandal: The echo of Volkswagen’s dieselgate in an intra-industry setting
2022 Public Relations Review article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Vivian van der Linde

40

citations
Communicating science in higher education and research institutions
2020 Journal of Communication Management article Social Sciences Public Relations and Crisis Communication

Thorsten Schwetje, Christiane Hauser, Stefan Böschen, Annette Leßmöllmann

33

citations
Crisis history and hindsight: A stakeholder perspective on the case of Boeing 737-Max
2021 Public Relations Inquiry article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Paula Broekman

26

citations
Effectiveness of audience segmentation in instructional risk communication: A systematic literature review
2023 International Journal of Disaster Risk Reduction review Social Sciences Public Relations and Crisis Communication Open access

Andrea Bartolucci, Maria Aquilino, Larissa Bril, Tommy van Steen

24

citations
Victims as Stakeholders: Insights from the Intersection of Psychosocial, Ethical, and Crisis Communication Paths
2021 Journal of International Crisis and Risk Communication Research article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Kjell Brataas

24

citations
Accountability and Blame Avoidance After Crises
2020 Oxford Research Encyclopedia of Politics reference-entry Social Sciences Public Relations and Crisis Communication Open access

Sanneke Kuipers, Annika Brändström

19

citations
Organizational and Institutional Crisis Management
2021 Oxford Research Encyclopedia of Politics reference-entry Social Sciences Public Relations and Crisis Communication Open access

Sanneke Kuipers, Jeroen Wolbers

14

citations
Open about organizational failure: A communication perspective on postmortem impression management
2021 Long Range Planning article Social Sciences Public Relations and Crisis Communication

Leonhard Dobusch, Nils Köster, Erik Schäfer, Christoph Seckler

12

citations
Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review
2023 Risk Hazards & Crisis in Public Policy article Social Sciences Public Relations and Crisis Communication Open access

Sanneke Kuipers, Sara Perlstein, Jeroen Wolbers, Wouter Jong

12

citations
Public leadership in times of crisis: Lessons to learn from a crisis communication point of view
2020 Communication Teacher article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong

9

citations
Crafting Crisis Narratives
2021 Springer eBooks book-chapter Social Sciences Public Relations and Crisis Communication Open access

Arjen Boin, Allan McConnell, Paul ‘t Hart

7

citations
Issue segmentation by public agencies: Assessing communication strategies of EU agencies related to Covid‐19
2023 Governance article Social Sciences Public Relations and Crisis Communication Open access

Moritz Müller, Bert Fraussen

5

citations
Fifty Million Followers Can’t Be Wrong, or Can They? Effects of Social Media Feedback on CEO Communication
2022 SSRN Electronic Journal preprint Social Sciences Public Relations and Crisis Communication Open access

Amirhossein Zohrehvand

3

citations
Unternehmenskommunikation in Bewegung
2023 Europäische Kulturen in der Wirtschaftskommunikation book-chapter Social Sciences Public Relations and Crisis Communication

Eva-Maria Jakobs

2

citations
Enhancing tourists’ safety abroad. A literature review on best practices to support risk and crisis communication in tourism and hospitality
2025 Tourism and Hospitality Research article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Hanne Goossen

2

citations
Training future crisis communication advisers in crisis response: Applying scenario-based learning
2025 Communication Teacher article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Andrea Bartolucci

2

citations
Duck and Inform: A Content Analysis of Nuclear Risk Instructional Campaigns
2025 Journal of Contingencies and Crisis Management article Social Sciences Public Relations and Crisis Communication Open access

Chiara Anfuso, Thanos Chatziioannou, Chloe Hjiantoniou, Tugche Veys, Andrea Bartolucci

2

citations
Translating the Cynefin framework for crisis communication: getting ready for the unthinkable
2025 Journal of Communication Management article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Albena Björck

1

citations
Affected Circles: A relational perspective on crisis communication
2026 Crisis and Risk Communication article Social Sciences Public Relations and Crisis Communication Open access

Wouter Jong, Ingrid van Assouw, Ina Strating, Michel Dückers

1

citations
Einsatz von Social Media in der Verbandskommunikation
2022 Springer eBooks book-chapter Social Sciences Public Relations and Crisis Communication

Martha Wingen, Holger Schüttrumpf

0

citations
Kommunikation über Hochwasserschutz – klassische und Internet-basierte Ansätze
2022 Springer eBooks book-chapter Social Sciences Public Relations and Crisis Communication

Heribert Nacken

0

citations
Status quo, Chancen und Risiken von Social Media in der Wasserwirtschaft
2022 Springer eBooks book-chapter Social Sciences Public Relations and Crisis Communication

Martha Wingen

0

citations