A

Stochastic Process Mining: Characteristics and Challenges

IEEE Transactions on Knowledge and Data Engineering, vol. 38, pp. 7061–7079

Abstract

Process mining aims to obtain insights from event logs through the automated analyses of recorded process data in information systems, with the ultimate aim to improve business processes running in organisations. However, real-life event logs are often incomplete, noisy, or ambiguous, such as missing timestamps or having ambiguous event labels, which traditional deterministic models cannot capture. Recent process mining developments have considered uncertainty in process mining artifacts more explicitly: in logs of recorded process behaviour, uncertainty may implicitly or explicitly influence process mining outcomes, while in process models, explicit uncertainty allows analysts to interpret and value outcomes. In this paper, we provide a conceptual foundation for uncertainty in process mining by introducing a four-level specification that separately addresses uncertainty in log attributes (e.g., activity labels of events, frequencies) and model elements (e.g., service times, read guards). For each type of uncertainty, we illustrate the levels with concrete examples to help understanding and application. We then provide a structured overview of the state of the art in stochastic process mining, classified using our specification, and present key open research challenges.

Authors 22

  1. RWTH Aachen University

    Affiliation as printed

    RWTH Aachen University

  2. Utrecht University

    Affiliation as printed

    Utrecht University

  3. University of Tartu

    Affiliation as printed

    University of Tartu

  4. Utrecht University

    Affiliation as printed

    Utrecht University

  5. Bar-Ilan University

    Affiliation as printed

    Bar-Ilan University

  6. Hasselt University

    Affiliation as printed

    Hasselt University

  7. University of Liechtenstein

    Affiliation as printed

    University of Liechtenstein

  8. Technion – Israel Institute of Technology

    Affiliation as printed

    Technion – Israel Institute of Technology

  9. University of Padua

    Affiliation as printed

    University of Padua

  10. Kühne Logistics University

    Affiliation as printed

    Kühne Logistics University

  11. University of Tartu

    Affiliation as printed

    University of Tartu

  12. SINTEF Digital

    Affiliation as printed

    SINTEF Digital

  13. Free University of Bozen-Bolzano

    Affiliation as printed

    Free University of Bozen-Bolzano

  14. Hasselt University

    Affiliation as printed

    Hasselt University

  15. Free University of Bozen-Bolzano

    Affiliation as printed

    Free University of Bozen-Bolzano

  16. RWTH Aachen University

    Affiliation as printed

    RWTH Aachen University

  17. The University of Melbourne

    Affiliation as printed

    University of Melbourne

  18. York University

    Affiliation as printed

    York University

  19. Vrije Universiteit Brussel

    Affiliation as printed

    Vrije Universiteit Brussel

  20. NTT (Japan)

    Affiliation as printed

    NTT Corporation

  21. Hasso Plattner Institute

    Affiliation as printed

    Hasso Plattner Institute

  22. Utrecht University

    Affiliation as printed

    Utrecht University

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References 104