ELViS Helpdesk Manual

The Digital Academic Repository of Naturalis Biodiversity Center (Naturalis Biodiversity Center)

Abstract

What is the helpdesk manual? ● Audience, mostly for the help desk technicians, but also ELViS users. ● Information about the different person roles in the helpdesk. ● Provide information on the help desk workflows and lines of support. ● This is a living document and will be reviewed at least monthly. ● Explains the features/functionalities of the helpdesk. ● Guidance on how to solve user issues. ● Explain a code of conduct, rules. ● Links to external resources and their allocation.

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