A Conceptual Framework to Leverage Heuristics for Effective Human-Machine Collaboration in Incident Handling

Lecture notes in computer science, pp. 18–35

Authors 4

1. Mehdi Akbari Gurabi corresponding Aachen

   Fraunhofer Institute for Applied Information Technology · RWTH Aachen University

   Affiliation as printed

   Fraunhofer FIT, Sankt Augustin, Germany

   RWTH Aachen University, Aachen, Germany

2. Roman Matzutt

   Fraunhofer Institute for Applied Information Technology

   Affiliation as printed

   Fraunhofer FIT, Sankt Augustin, Germany

3. Avikarsha Mandal

   Fraunhofer Institute for Applied Information Technology

   Affiliation as printed

   Fraunhofer FIT, Sankt Augustin, Germany

4. Stefan Decker Aachen

   Fraunhofer Institute for Applied Information Technology · RWTH Aachen University

   Affiliation as printed

   Fraunhofer FIT, Sankt Augustin, Germany

   RWTH Aachen University, Aachen, Germany