Consumer law and artificial intelligence

Edward Elgar Publishing eBooks, pp. 570–594

Abstract

The chapter examines developments in artificial intelligence from the point of view of consumer law. First, it offers an overview of various problems consumers might face as a result of a business’s use of AI and explores the ability of existing regulations to combat such threats. Second, it looks at situations where AI is sold as (an element of) a consumer product and points to the relevant legislation. Third, the potential of AI to empower consumers and their organisations is discussed. The goal of the chapter is to provide a broad overview of research directions and literature. It hopes to enable consumer law scholars with a developing interest in AI, as well as AI policy scholars venturing into consumer law, to engage with the most pressing problems at the frontier of research in this area.

Authors 2

1. Przemysław Pałka corresponding

   Yale University · Jagiellonian University

   Affiliation as printed

   Information Society Project at Yale

   Information Society Project at Yale, 127 Wall Street, New Haven, CT 06511, United States

   Jagiellonian University in Krakow - Faculty of Law and Administration

   Jagiellonian University in Krakow - Faculty of Law and Administration, Krakow, Poland

2. Agnieszka Jabłonowska Aachen

   Leiden University

   Affiliation as printed

   Leiden University - Leiden Law School

   Leiden University - Leiden Law School, P.O. Box 9520, 2300 RA Leiden, NL-2300RA, Netherlands