January 01, 2025 book-chapter Enhancing IT Service Management Through Process Mining – A Digital Analytics Perspective on Documented Customer Interactions Forum Dienstleistungsmanagement DOI: 10.1007/978-3-658-48325-8_11 OpenAlex Authors 0 Author list not loaded yet. Cited by 0 stored of 1 References 2 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Tuning Machine Learning to Address Process Mining Requirements 2024 IEEE Access article Business, Management and Accounting Business Process Modeling and Analysis Open access 23 citations Bot log mining: An approach to the integrated analysis of Robotic Process Automation and process mining 2024 Information Systems article Business, Management and Accounting Business Process Modeling and Analysis 4 citations 2 results