Analyzing an After-Sales Service Process Using Object-Centric Process Mining: A Case Study

Lecture notes in business information processing, pp. 406–418

Authors 4

1. Gyunam Park corresponding Aachen Process and Data Science Group

   RWTH Aachen University

   Affiliation as printed

   Process and Data Science Group (PADS), RWTH Aachen University, Aachen, Germany

2. Sevde Aydin

   Gebze Technical University

   Affiliation as printed

   Gebze Technical University, Darica, Turkey

3. Cüneyt Uğur
   Affiliation as printed

   AI and Process Automation Department, Borusan Cat - R &D, Digital and Technology, Istanbul, Turkey

4. Wil M. P. van der Aalst Aachen Process and Data Science Group

   RWTH Aachen University

   Affiliation as printed

   Process and Data Science Group (PADS), RWTH Aachen University, Aachen, Germany