Unveiling Bottlenecks in Logistics: A Case Study on Process Mining for Root Cause Identification and Diagnostics in an Air Cargo Terminal

Lecture notes in computer science, pp. 291–307

Authors 8

1. Chiao-Yun Li corresponding Aachen

   Fraunhofer Institute for Applied Information Technology · RWTH Aachen University

   Affiliation as printed

   Fraunhofer FIT, Birlinghoven Castle, Sankt Augustin, Germany

   RWTH Aachen University, Aachen, Germany

2. Tejaswini Shinde Aachen

   RWTH Aachen University

   Affiliation as printed

   RWTH Aachen University, Aachen, Germany

3. Wanyi He
   Affiliation as printed

   Hong Kong Industrial Artificial Intelligence and Robotics Centre Limited, Shatin, NT, Hong Kong

4. S. S. Lau
   Affiliation as printed

   Hong Kong Industrial Artificial Intelligence and Robotics Centre Limited, Shatin, NT, Hong Kong

5. Morgan Xian Biao Hiew
   Affiliation as printed

   Hong Kong Industrial Artificial Intelligence and Robotics Centre Limited, Shatin, NT, Hong Kong

6. Nicholas T. L. Tam
   Affiliation as printed

   Hong Kong Industrial Artificial Intelligence and Robotics Centre Limited, Shatin, NT, Hong Kong

7. Aparna Shashikant Joshi Aachen

   RWTH Aachen University

   Affiliation as printed

   RWTH Aachen University, Aachen, Germany

8. Wil M. P. van der Aalst Aachen

   Fraunhofer Institute for Applied Information Technology · RWTH Aachen University

   Affiliation as printed

   Fraunhofer FIT, Birlinghoven Castle, Sankt Augustin, Germany

   RWTH Aachen University, Aachen, Germany