Software Selection and Dynamic Capabilities: A Mixed-Method Study on Adoption and Effects

IEEE International Conference on Technology Management, Operations and Decisions (ICTMOD), vol. 3, pp. 1–7

Abstract

The execution of digital transformation projects leads organizations to increasingly rely on software and more frequently make software acquisition decisions. We investigate how organizations acquire software; in particular what organizational routines contribute to the software selection capability. In this exploratory mixed-method research, interviews and a survey were conducted to create a catalog of software selection routines and study their adoption and effects. Based on 14 interviews and 34 survey responses, we (1) identified 7 software selection routines and 22 subroutines, (2) found that closing the deal and interacting with and assessing vendors are the most adopted routines, where identifying the need is perceived as the most important routine, and (3) identified that software selection positively contributes to the minimization of implementation risks, the increased rate of adoption and user satisfaction. Overall, we conclude that organizations can improve their ability to adapt to changing needs by strengthening their software selection capability and making it more continuous.

Authors 4

1. Tyron Offerman Aachen

   Leiden University

   Affiliation as printed

   LIACS, Leiden University,Leiden,CA,The Netherlands,2333

   BearingPoint B.V., BH, The Netherlands

2. Joost Visser Aachen

   Leiden University

   Affiliation as printed

   LIACS, Leiden University,Leiden,CA,The Netherlands,2333

3. Christoph Johann Stettina Aachen

   Leiden University

   Affiliation as printed

   LIACS, Leiden University,Leiden,CA,The Netherlands,2333

4. Yorick van der Vorm
   Affiliation as printed

   BearingPoint B.V.,BH,The Netherlands,1101