Human-centered performance management in manual assembly

Procedia CIRP, vol. 97, pp. 418–422

Abstract

This paper presents results from an ongoing empirical study that investigates the effect of human-centered performance management with regard to operational performance and work motivation of shop floor workers. The approach is based on gamified information provisioning. To date, the concept of gamification has been applied in numerous fields, yet hardly any related work provides empirical findings for the production environment. Based on previous approach, we realized our approach prototypically as an MES application. Then, we integrated our application into a business game simulation. The study design builds on an application scenario in manual assembly. Two treatment groups were defined for investigation. Qualitative observations show that the provision of gamified metrics-based information proves to be a motivation driver.

Authors 6

1. Jasmin Ohlig corresponding

   Koblenz University of Applied Sciences

   Affiliation as printed

   University of Applied Sciences Koblenz, Faculty of Operations Management, Konrad-Zuse-Str. 1, Koblenz 56075, Germany

2. Thomas Hellebrandt Aachen Laboratory for Machine Tools and Production Engineering WZL Chair of Production Metrology and Quality Management

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering WZL, Chair of Production Metrology and Quality Management, RWTH Aachen University, Campus-Boulevard 30, Aachen 52074, Germany

3. Patrick Poetters

   Koblenz University of Applied Sciences

   Affiliation as printed

   University of Applied Sciences Koblenz, Faculty of Operations Management, Konrad-Zuse-Str. 1, Koblenz 56075, Germany

4. Ina Heine Aachen Laboratory for Machine Tools and Production Engineering WZL Chair of Production Metrology and Quality Management

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering WZL, Chair of Production Metrology and Quality Management, RWTH Aachen University, Campus-Boulevard 30, Aachen 52074, Germany

5. Robert Heinrich Schmitt Aachen Laboratory for Machine Tools and Production Engineering WZL Chair of Production Metrology and Quality Management

   RWTH Aachen University

   Affiliation as printed

   Laboratory for Machine Tools and Production Engineering WZL, Chair of Production Metrology and Quality Management, RWTH Aachen University, Campus-Boulevard 30, Aachen 52074, Germany

6. Bert Leyendecker

   Koblenz University of Applied Sciences

   Affiliation as printed

   University of Applied Sciences Koblenz, Faculty of Operations Management, Konrad-Zuse-Str. 1, Koblenz 56075, Germany