User Acceptance of Technology

International Journal of Electronic Government Research, vol. 16, pp. 85–104

Abstract

This article investigates how training public officials from two municipalities in Spain and Cyprus with new technologies affects three dependent variables: level of understanding of the technological innovation being introduced, its perceived usefulness, and its perceived ease-of-use. The tests to determine the impact of training were carried out by means of a self-constructed questionnaire within a repeated measure experimental design. The results demonstrate that the three variables are indeed positively affected by the training sessions to users from both municipalities. Consequently, training plays a vital role in encouraging government employees and administrators to accept, adopt and utilize e-government technologies.

Authors 6

1. Enzo Falco

   University of Trento

   Affiliation as printed

   Trento University, Italy

2. Constantinos Stylianou

   Interfusion Services (Cyprus)

   Affiliation as printed

   Interfusion Services, Cyprus

3. Gilberto Martínez
   Affiliation as printed

   Backslash, Spain

4. Reinout Kleinhans

   Delft University of Technology

   Affiliation as printed

   Delft University of Technology, The Netherlands

5. Sara Basso-Moro Aachen

   Leiden University

   Affiliation as printed

   Leiden University, The Netherlands

6. Haris Neophytou

   Interfusion Services (Cyprus)

   Affiliation as printed

   Interfusion Services, Cyprus